Refund policy

# Refund Policy

At Veloura, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help.

## Returns

We accept returns within **30 days** of delivery.

To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with all tags attached
- Unworn and unaltered

**Please note:** For hygiene reasons, wigs that have been worn, altered, cut, or styled cannot be returned.

## How to Initiate a Return

Contact us within 30 days of receiving your order:

- **WhatsApp:** 063 057 4465
- **Email:** velourahairza@gmail.com

Please include your order number and reason for return. We will respond within 24 hours with return instructions.

## Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within **5–7 business days.**

## Exchanges

We offer free exchanges on all orders where the incorrect size was received. Contact us via WhatsApp at 063 057 4465 and we will arrange an exchange at no additional cost.

## Non-Returnable Items

- Worn, styled, or altered wigs
- Items not in original condition
- Items returned after 30 days

## Questions?

Contact us at velourahairza@gmail.com or WhatsApp 063 057 4465. We are committed to making sure every Veloura customer is completely satisfied.