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For You.
Have a question? Need help with your order? We're here to make your experience with Veloura seamless from start to finish.
Let's Connect
Get In Touch
We love connecting with our Veloura girls.
Whether it's about your order, wig care, returns, or anything else — our team is ready to help.
Email Us
velourahairza@gmail.com
WhatsApp Us
063 057 4465
Mon–Fri: 8am–6pm | Sat: 9am–2pm
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Quick Answers
Frequently Asked Questions
We process orders within 1–2 business days. Delivery takes 2–5 business days nationwide. You'll receive tracking once dispatched.
Please contact us within 12 hours of placing your order via WhatsApp or email. Once an order has been processed we are unable to make changes.
We accept returns within 30 days for unworn, unaltered wigs in original packaging. Email velourasupport@gmail.com with your order number to begin the process.
Yes. All Veloura wigs are made from 100% virgin human hair — no synthetic blends, no fillers. Real hair that looks and feels completely natural.
Wash with sulphate-free shampoo, deep condition every 2–3 washes, air dry on a wig stand and store away from direct sunlight. With proper care your wig will last 24+ months.
Yes. Veloura is a proudly South African brand. We ship nationwide and all prices are in South African Rand (ZAR).
Free SA Delivery
2–5 business days nationwide.
Secure Checkout
Safe & encrypted via PayFast.
Premium Quality
100% virgin human hair.
Loved by Women
Thousands of confident Veloura girls.